URGENT REQUIREMENT FOR MALE-FEMALE CANDIDATES FOR IGT (GURU GRAM)

URGENT REQUIREMENT FOR MALE-FEMALE CANDIDATES FOR IGT (GURU GRAM)

**JOB DESCRIPTION: PROCESS ASSOCIATE**

- **LOCATION:** GURUGRAM

- **RESPONSIBILITIES:**

    - HANDLE INBOUND CALLS AND PROCESS EMAILS (DEPENDING ON THE PROCESS).

    - ANSWER FREQUENTLY ASKED QUESTIONS RELATED TO CANCELLATION, PNR, TICKETING, FARES, REFUNDS, REISSUANCE, REVALIDATION, PAYMENT CONFIRMATION, TRAVEL DOCUMENT DEMANDS, AND SCHEDULE CHANGE CONFIRMATION.

    - ENSURE ACCURATE INFORMATION IS CAPTURED AND COMMUNICATED TO CUSTOMERS.

    - MAINTAIN CLEAR AND CONSCIOUS COMMUNICATION.

    - STRIVE FOR EXCEPTIONAL CUSTOMER SATISFACTION (CSAT) AND QUALITY ASSURANCE (QA) SCORES.

    - ADHERE TO POLICIES AND PROCESSES.

    - MANAGE HANDLING TIME AND ACCURACY.

- **SHIFTS:**

    - CANDIDATES SHOULD BE READY TO WORK IN 24X7 ROTATIONAL SHIFTS.

- **AGE:**

    - 18-32 YEARS

- **LANGUAGE:**

    - EXCELLENT COMMUNICATION SKILLS

- **MINIMUM WORK EXPERIENCE:**

    - FRESHERS CAN ALSO APPLY

- **SPECIALIZED SKILLS REQUIRED (TRAVEL):**

    - TRAVEL DIPLOMA/CERTIFICATE/DEGREE AND/OR WORK EXPERIENCE WITH ANY GLOBAL DISTRIBUTION SYSTEM (E.G., AMADEUS, GALILEO).

- **SPECIALIZED SKILLS REQUIRED (NON-TRAVEL):**

    - GOOD COMMUNICATION SKILLS WITH CUSTOMER SERVICE EXPERIENCE (BPO EXPERIENCE IS AN ADDED ADVANTAGE).

- **QUALIFICATION:**

    - GRADUATE IN ANY DISCIPLINE/DROPOUT/UNDERGRADUATE (DL/SOL)

    - NOTE: B.TECH/BE/TECHNICAL DIPLOMA WITH LESS THAN 65% WILL ONLY BE CONSIDERED¹.

FEEL FREE TO REACH OUT IF YOU NEED ANY FURTHER ASSISTANCE! 😊