OPENING FOR MALE-FEMALE CUSTOMER SUPPORT EXECUTIVES IN BAWANA SECTOR 5

Job Opening: Male / Female Customer Support Executive

**Position:** Customer Support Executive (Male/Female)  

**Experience:** 2 to 3 Years  

**Salary:** 15,000 to 25,000 INR  

**Location:** Bawana Sec-5  

**Preference:** Experience in the machinery industry is preferred

### Job Description:

We are seeking a dedicated and experienced Customer Support Executive to handle IndiaMart queries efficiently. The ideal candidate will have a background in customer support and preferably some experience in the machinery industry.

### Responsibilities for Female Customer Support Executives:

- **Handle IndiaMart Queries:** Respond to customer inquiries and queries received through IndiaMart promptly and professionally.

- **Customer Assistance:** Provide excellent customer support by addressing their concerns, resolving issues, and offering solutions.

- **Order Management:** Manage and process customer orders, ensuring accuracy and timely delivery.

- **Product Information:** Provide detailed and accurate information about products and services to customers.

- **Follow-up:** Conduct follow-up calls and emails with customers to ensure their satisfaction and to address any ongoing issues.

- **Documentation:** Maintain accurate records of customer interactions, transactions, and feedback.

- **Coordination:** Coordinate with the sales and technical teams to provide comprehensive support to customers.

- **Complaint Resolution:** Handle customer complaints with empathy and efficiency, aiming to resolve issues promptly.

- **Feedback Collection:** Gather and report customer feedback to help improve products and services.

- **Support for Sales Team:** Assist the sales team with lead generation and follow-up activities as needed.

### Qualifications:

- **Experience:** 2 to 3 years in customer support, with a preference for experience in the machinery industry.

- **Skills:** Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail.

- **Technical Knowledge:** Basic understanding of machinery products and industry terminologies is a plus.

- **Customer-Oriented:** A proactive approach to customer service, with a focus on customer satisfaction.

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